Job Vacancy: Night Porter

Guest Service & Reception

• Provide a warm welcome to arriving guests and assist with late check-ins.
• Respond promptly and professionally to guest enquiries or requests throughout the night.
• Maintain a calm and reassuring presence, handling any concerns or disturbances appropriately.
• Support guests with luggage, directions, and general information about the hotel and local area.

Safety & Security

• Monitor the premises to ensure the safety and security of guests, staff, and hotel property.
• Conduct regular security patrols of the building, car park, and grounds.
• Manage emergencies or incidents in accordance with hotel procedures (e.g., fire alarms, first aid).
• Ensure all entrances are secure and access is controlled during night hours.

Cleaning & Housekeeping Support

• Prepare meeting rooms for the following days business (will include changing room layout, moving tables and chairs)
• Carry out scheduled night cleaning tasks in meeting rooms, public areas and back‑of‑house spaces.
• Assist housekeeping by preparing linen, restocking supplies, or tidying shared areas.

Administration & Night Audit Support

• Complete basic reception tasks such as answering the phone, responding to emails, and updating guest records.
• Prepare handover notes for the daytime team.
• Assist with basic night audit procedures, if required (training provided).

General Duties

• Set up breakfast areas or early-morning breakfast service when needed.
• Maintain cleanliness and presentation of the reception and lobby areas.
• Support other departments where appropriate to ensure smooth overnight operations.